IngFactz Support
We're here to help
Contact us
Need help with IngFactz? Email us and we’ll get back to you, usually within 2 business days: support@cgsols.com
Common questions
How do I scan a product? Open the app, tap the scan button, then take a photo of the product, its ingredients list, or its nutrition label — IngFactz reads it and returns an ingredient breakdown and a Safety Score.
Why does a scan sometimes look incomplete? Results are generated with AI and third-party data and can be inaccurate or partial. Always check the physical product label and consult a qualified professional for allergies, medical conditions, or dietary needs.
What do the plans include? IngFactz is free to use with a set number of daily scans. Pro and Pro Plus add more scans and an ad-free experience. Subscriptions are billed by the App Store or Google Play and renew automatically unless cancelled; you can manage or cancel them in your store account settings.
How do I restore a purchase? On the same store account used to subscribe, open the app’s plan screen and choose “Restore Purchases.”
Manage your account
You can delete your account and all associated scan history at any time from the Settings tab in the app, or at cgsols.com/ingfactz/delete-account.